T & C’s

Terms & Conditions
Making your order is quite straightforward on the website, our payment system is secure and we do not hold your card details under any circumstances. If you would prefer to send your order by email, please forward it titled ‘Order from (your name)’ to eye2eyefairtrade@gmail.com.
Please provide a contact telephone number in case of queries and ideally an email address to confirm despatch of your order. You will be able to pay by BACS transfer, cheque in the post, or securely online through Paypal. Alternatively you may wish to collect your order the farmers’ market, where you can pay by cash or card on collection, saving the delivery fee. We are PCI DSS compliant for card payments.

If you have any queries regarding your order, call Helen on:
07544 077127 and she will get back to you as quickly as possible.

Product Descriptions
The summary details on this website have been prepared for information purposes only, and are designed to assist you with your on-line shopping experience. We have taken every care in providing each product summary and believe them to be accurate. However, it is not a substitute for your reading the product packaging and label prior to use. Please note that products and their ingredients are subject to change. If you do require precise ingredient information you should consult the manufacturer, whose contact details will appear on the packaging or label.
eye2eye cannot accept liability for any incorrect information.

Stock
We endeavour to have stock available of every item on the website, but should stock run out we will inform you as soon as possible, and provide an anticipated date of delivery. We may offer to substitute an item with a ‘like for like’ alternative if one is available, its value will be no less than the ordered item.

Delivery
We aim to despatch your order within 2-3 working days once payment has cleared. However at peak times delivery may be up to 7 working days. If there are any stock issues we will call you as soon as possible. Most items will be sent on a service that requires a signature, so please provide an address where the parcel can be accepted and signed for during usual office hours. When we send by courier, we will be able to track your order, so please get in touch if you have any questions regarding your delivery.

Delivery charges
Delivery standard 2-3 days UK mainland only (please call for delivery outside the UK)

Packages up to 1Kg in weight will travel by 1st class post at cost –
usually between £2 and £5 p&p
Packages between 1Kg and 5Kg 7.50 p&p
Packages between 5Kg and 20Kg £8 p&p

Orders over £75 P&P free
Postage free to Milton Keynes Postcodes and Wollaston Village for orders over £10

We have kept our delivery charges as close to cost as possible. Payment can be made online through PayPal, or we can accept most major debit and credit cards, but regret that we are unable to accept American Express. When you place your order, the address provided must be the same as that held by your credit card company. There is an option to request a different delivery address, if these are not the same.

Returns
Every effort is made to package your orders carefully using recycled and where possible recyclable materials. While we do not anticipate there will be any issues in transit, please check your parcel carefully when it arrives, let the delivery driver know if the box is damaged and contact us regarding any breakages as soon as possible within 7 days, and we will send you a replacement.
Unwanted items must be returned within 7 days, in perfect resalable condition in their original packaging, with any labels attached, in order for us to offer a full refund. Please inform us by email if you are returning an item with the reason why. We regret that postage costs cannot be refunded unless goods are being returned due to an error on our part. This applies to both outbound and return postage.

Special orders
If we do not stock an item you are looking for, but we do stock the same brand, we will try and source the product for you. Please email us with your request in the first instance.

Returns address:
eye2eye FairTrade Shop
Unit 11
Wollaston Courtyard
Wollaston
Wellingborough
Northamtonshire
NN29 7QF

07544 077127    eye2eyefairtrade@gmail.com

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